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@tradehub88 maybe it's your client?? try an incognito/private window... I think I once had this on my phone app. The desktop app showed everything as read but the phone app still had an unread message in the ether somewhere

Space Guy10:10:18

Support was able to do a 'mark everything as read for your user' that cleared the past '1 new reply' where Shift+Esc wasn't doing it. Thanks!