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> When confronted with the cause of an incident, sometimes people say “Oh, I knew that, I just made a mistake and I won’t make it again.” You should absolutely reject that. What they just said was, “I know what the problem was: I was stupid once, I’ll never be stupid again, and neither will anyone who works here”. Let’s plan for a future in which we’re all as stupid tomorrow as we are today. Dan Milstein, from;t=551s


This is one of my favorite talks. I used it as part of a postmortem facilitator training course I ran at a previous job

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