wow, that's uncomfortable to look at 😂

hahaha one time I wrote a Clojure program to read code formatted this way and execute that, I called it lips

I'll try to come up with some kind of a reward if someone volunteers to help 🙂

Also all ideas welcome how could I try to debug this by myself.

I'm located in Finland myself and the customer is having huge troubles running the diagnostics on Windows

https://www.tunnelbear.com/ they have vpn in switzerland

Wow, I love the graphics

Get Remote Desktop to a vm on clients network to run your own diagnostics. I assume you want to run dig, trace route to find the issue?

Yes, traceroute, hping, mtrtest, tcpdump.. The usual stuff. I've asked if they can provide me some kind of access to the affected network.

Thanks for the tips!

I hope their corporate policy will let me in

I'm not seeing any issues over a commercial VPN in Switzerland. Mhmmh

Probably it's getting routed differently

I think you need to get into their network

Yeah, I was hoping to be lucky and hit the same bad hop.. But no cigar