hi, i ordered on my pixel... i think it worked, but the feedback form disappeared halfway through me completing it - i scrolled, and it seemed to auto-submit, or dismiss, not sure which

Thanks for giving this a go 🙏 - appreciate it. I will email you a link to the feedback form. Please submit at your convenience.

It might take a couple of weeks for Royal Mail to deliver to California, but I am more than happy to ship it across 🙂 !!

Thank you. I may take you up on that since I’m a big fan of good coffee 🙂

cool, looking forward - keen to hear what you have to say about the experience 🙂

I found it a pretty confusing interface and experience overall. It took me forever to figure out how to remove items from my cart (I expected to be able to tap on an item and either tap - to change the quantity from 1 to 0 or to have a remove option. Eventually I swiped a cart item left by accident and saw the remove option appear.

The “free coffee” text looked like it should have been a link so I stabbed at it quite a few times before I gave up and tapped a tiny coffee bag image to add it to my cart, then tapped it in the cart to see it big enough that I could actually read it. Very hard to tell the difference between the caffeinated and decaffeinated coffee!

It also wasn’t clear how the discount was being applied. Especially after I added both types of coffee to the cart and they both seemed to be priced negatively (which did not make me think of “discount”: it just looked like an an error).

It seemed to want me to purchase via Google Pay which I didn’t want to do (I don’t think I even have it set up) so I did not place an order.

Thanks for the detailed feedback, Sean (I’m presuming you used an Android phone). This is in line with feedback we’ve received from few other android users. We are testing a few UX changes now - so this is great help. If it’s ok, can I ask you if you have any reservations against using google pay or just that you never set it up ? I’m asking because apple/google pay is a key part of the journey for first time customers.

I don’t believe I’ve set Google Pay up (I never set up Apple Pay all the years I had iPhones).

I don’t like the idea of my phone being able to make purchases directly.